We are the vets that care
We are a small, friendly team of vets who have been providing veterinary care in the area for over 30 years. Our aim is to provide a caring and quality veterinary service dedicated to the needs of our clients and their pets throughout all stages of their lives.
We do understand that coming into the clinic can potentially be an anxious time, particularly when your pet is ill, but we do our utmost to ensure each visit is as stress free and as positive an experience as possible. All of our staff are pet owners themselves, so we understand that pets are family members and that you want them to be as happy and healthy as possible.
As with human medicine, prevention is better than cure. Regular health checks, keeping vaccines and anti-parasitic treatments up to date, using some form of dental care (brushing, chews or dental biscuits) and monitoring bodyweight will help ensure your pet remains healthy and fulfils its maximum life expectancy. When we do find disease, early detection and treatment usually mean less needs to be done to fix the problem. For conditions that are managed rather than cured (eg arthritis, or chronic kidney disease) early intervention can increase longevity and slow down progression of disease.
We will always discuss in detail all the options available, costs involved and assist you in making an informed decision that suits both you and your pet.
We have been internally auditing our routine surgical neutering procedures and monitoring post operative complications since 2005, and in fact our senior partner pioneered the idea of clinical auditing within the veterinary profession.
We are pleased to report that our incidence of post operative complications following neutering is well below the national average. We also regularly audit and review our protocols for treating common conditions to ensure and maintain the best possible care for all our patients.
We employ qualified veterinary nurses who are registered with the RCVS. This ensures the highest standard of care for patients and offers an assurance to clients, the public and employers about standards of behaviour and professional skills.
Our RVNs (Registered Veterinary Nurses) have a wealth of experience in monitoring patients both under anaesthesia and sedation and during periods of hospitalisation, and work closely with the vets. Electronic patient monitoring equipment helps the team ensure the best level of care.
In the clinic our RVNs’ extensive knowledge of animal welfare ensures that patients’ needs are prioritised. They are made as comfortable as possible during their stay with us and are looked after with the same kindness and consideration as if the patient were one of the practice staff’s own pets.
Please note that we require 24 hours notice to dispense repeat prescriptions. This allows us to ensure medication is in stock and have a clinical member of staff check and dispense your pet’s medication. If your pet is on long term medication we will at regular intervals ask them to come in for a checkup to ensure they are still on the correct treatment for their condition.
Complaints and standards
We aim to ensure you never have reason to complain about the standards of service received from us. However, if we fail to do so we would like to know about it so we can rectify the situation. If you would like to register a complaint, please send your comments in writing to the Practice Manager, 292 West End Lane, London NW6 1LN.
Investors in people
We believe that not just our vets and nurses, but all our staff play an important part in ensuring the well-being of your pet, from the moment you call us or walk in the door. We know that the knowledge, initiative and compassion of our staff is the most important tool we have and we need to ensure all of our staff are well trained and motivated.
Investors in People is the national quality standard which monitors how we develop and support our staff. Whilst we have been accredited by IiP for a number of years, in 2013 we achieved our long term goal of being awarded the IiP Gold standard, only the second veterinary surgery in the country to do so.